FAQ

DOES THE BÖKEE SUCTION TO ALL SURFACES?

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The bökee is designed to suction to flat, smooth, and dry surfaces. The base is approximately 3" in diameter and relies on a continuous surface to maintain an adequate seal. Small tile or surface roughness may prevent proper suction.

DO YOU HAVE TO PUSH THE BOTTLE IN HARD TO KEEP IT IN PLACE?

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No! The sloped wall design of the bökee enables the contact between the bottle and the bökee to keep it in place, no significant pressure required.

I WANT TO GIFT A BÖKEE. DOES IT COME IN GIFT-READY PACKAGING?

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Yes it does! The bökee packaging is part of the experience. It includes instructions on how to use it and is ready for you to gift away!

HOW DO I GET A PROMO CODE?

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We occasionally do sales and giveaways, so please provide your email and follow us on Instagram (@the.bokee)! We’ll keep you posted on discount days, promotions and even new products.

IS THE BÖKEE AVAILABLE IN STORES, OR ONLY ONLINE?

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The bökee is currently only sold online. For wholesale inquiries, we've partnered with faire where we can offer wholesale prices and favorable net-payment terms. Please click here to learn more. 

WHAT IS YOUR RETURN POLICY?

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We offer a 30-day return policy good from the date of purchase. To be eligible for a return, the bökee must be in the same condition that you received it and in the original packaging. If the bökee is not in its original packaging or it has been longer than 30-days since the purchase date, we unfortunately cannot process a return or refund.

REFUNDS:

Once your return is received, inspected, and meets the criteria, you will receive a refund to the credit card or original payment method within 10-14 business days. If your refund does not appear within that time, and your credit card/bank does not show it in progress, please contact us at info@thebokee.com.

SHIPPING:

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

HOW DO I CLEAN THE BÖKEE?

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We recommend a wash before use. Hand wash with mild soap or top rack dishwasher safe. Dry completely before use.

WHAT ARE THE CAUTIONS?

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The product is not intended to be used by infants or children. Do not leave in direct sunlight. Avoid contact with harsh cleaners.

WHAT ABOUT THE LEGAL STUFF?

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The bokee is a registered trademark of Eight3 Ventures. Patent Pending. 

217 Arena St. El Segundo, CA 90245

Eight3 Ventures, LLC

www.thebokee.com

Designed in USA. Made in China.

DO YOU SHIP OUTSIDE OF THE U.S. ?

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Yes we do! That said, due to varying customs and tariffs regulations/fees, all international fees are the responsibility of the buyer. 

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